fbeBanqo | Extend your services on web chat and messaging apps

OMNICHANNEL CUSTOMER ENGAGEMENT SOLUTION

Deliver your services on messaging apps

Provide instant answers to inquiries, speed up resolution time and automate services on all the platforms that your customers use.

Powering millions of conversations for businesses of all sizes

CHAT BOTS

Automate answers to inquiries and FAQs

Deploy an AI-chatbot to respond to questions, reducing your support team’s workload and boosting your response time.

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LIVE CHAT

Chat with customers on channels they love

Extend live chat services beyond your website. Chat with customers in real-time across several messaging apps, making support more convenient than ever.

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SELF-SERVICE

Empower your customers to help themselves

Allow customers to self-serve, purchase goods or services and resolve issues on their own without contacting you.

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BROADCAST MESSAGES

Send messages to customers where they are

Send broadcast messages like announcements, updates and offers to several messaging apps. Leverage our powerful targeting features to send messages to customer groups that’re likely to convert.

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Grow your business, one message at a time

90%

90%

of customers want instant responses

90%

85%

of customers prefer chats to emails or calls

90%

30%

of customers service costs saved

90%

3X

greater customer satisfaction

POWERFUL FEATURES

Everything you need to resolve issues faster. All-in-one place

An omnichannel customer engagement platform for automated customer support and business services automation.

Easy Set up

Set up your chatbot and connect your messaging channels in minutes. Our platform is easy and intuitive to use.

Knowledge Base

Add an unlimited number of questions and answers to the Knowledge base, automating answers to simple and repetitive questions.

Integrations

Connect eBanqo messenger to your existing backend systems like CRM, help desks, email and other business tools you use and love.

Unlimited Agent seats

Enjoy an unlimited number of support agents regardless of your payment plan, making it possible to provide superb live chat assistance at a lower cost.

Mobile App

Manage customer interactions anywhere, any time. Chat with customers, attend to your support queue and resolve customer issues from our mobile app.

Reports

Track your most important metrics to get a complete view of how customers are interacting with you, leveraging these insights to make better business decisions.

Widget customization

Make the chat widget blend in with the look and feel of your brand. Modify the chat widget colour, texts and agent photos

File sharing

Send and receive images, audios, documents, and videos from eBanqo messenger to other messaging apps

Natural Language Processing (NLP)

eBanqo uses NLP to understand and act on customers’ requests regardless of how it’s phrased

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Here is why our customers choose us

“We achieved the automated delivery of receipts to customers
and integrated with our CRM to create tickets & intelligently
field questions from customers about our products/services; all
from chat without service agents' involvement.”

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Group Head, Solutions Delivery & Support Services

SystemsSpec

"We wanted to simplify some of our service processes and increase
our client service options. By helping us to leverage WhatsApp,
Facebook and twitter platforms to simplify customer engagement,
eBanqo helped simultaneously deliver on our challenges."

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Chief Executive Officer,

Hygeia HMO

“We needed a solution to grant our customers access to
alternative channels to interact with the bank and other entities
of the group. The implementation was straight forward and the
support flexibility is really good.”

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Executive Director

VFD Group

"eBanqo helped us to offer support to our customers on social media
platforms even outside working hours using a chatbot. They have a
fantastic team that listens and are always ready to help."

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Service and Experience Manager,

PageFinancials

Transform your customer experience through messaging

Grow your business using timely and personalized conversations

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Easy set-up

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No credit card required

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Cancel anytime