CUSTOMER SERVICE
Power up your customer service with AI chatbots and live chat
Deliver outstanding support with the combined power of intelligent chatbots and support agents.
Provide faster response to questions
Deploy an AI-chatbot to answer simple questions, escalating to your team only when necessary
Better conversational experience
Share and receive images, screenshots, documents and audios, making conversations easier, and more helpful.
Omnichannel customer service
Provide customer support on multiple platforms - WhatsApp, Facebook Messenger, Twitter DM, Instagram DM, Google Business, In-App, and webchat - and manage all conversations from one dashboard.
Empower customers to help themselves
Offer self-service options on WhatsApp, Instagram DM, Facebook Messenger, Twitter DM, and multiple messaging apps, reducing your workload and boosting your response time.
“We achieved the automated delivery of receipts to customers
and integrated with our CRM to create tickets & intelligently
field questions from customers about our products/services; all
from chat without service agents' involvement.”
Group Head, Solutions Delivery & Support Services
SystemsSpec
"We wanted to simplify some of our service processes and increase
our client service options. By helping us to leverage WhatsApp,
Facebook and twitter platforms to simplify customer engagement,
eBanqo helped simultaneously deliver on our challenges."
Chief Executive Officer,
Hygeia HMO
“We needed a solution to grant our customers access to
alternative channels to interact with the bank and other entities
of the group. The implementation was straight forward and the
support flexibility is really good.”
Executive Director
VFD Group
"eBanqo helped us to offer support to our customers on social media
platforms even outside working hours using a chatbot. They have a
fantastic team that listens and are always ready to help."
Service and Experience Manager,
PageFinancials
Transform your digital customer support now
Easy set-up