Deploy an AI-chatbot to respond to questions, reducing your support team’s workload and boosting your response time.
Extend live chat services beyond your website. Chat with customers in real-time across several messaging apps, making support more convenient than ever.
Allow customers to self-serve, purchase goods or services and resolve issues on their own without contacting you.
Send one-off messages like announcements, updates and offers to several messaging apps. Leverage our powerful targeting features to send messages to customer groups that’re likely to convert
of customers want instant responses
of customers prefer chats to emails or calls
of customers service costs saved
greater customer satisfaction
An omnichannel customer engagement platform for automated customer support and business services automation.
Set up your chatbot and connect your messaging channels in minutes. Our platform is easy and intuitive to use.
Add an unlimited number of questions and answers to the Knowledge base, automating answers to simple and repetitive questions.
Connect eBanqo messenger to your existing backend systems like CRM, help desks, email and other business tools you use and love.
Enjoy an unlimited number of support agents regardless of your payment plan, making it possible to provide superb live chat assistance at a lower cost.
Manage customer interactions anywhere, any time. Chat with customers, attend to your support queue and resolve customer issues from our mobile app.
Track your most important metrics to get a complete view of how customers are interacting with you, leveraging these insights to make better business decisions.
Make the chat widget blend in with the look and feel of your brand. Modify the chat widget colour, texts and agent photos
Send and receive images, audios, documents, and videos from eBanqo messenger to other messaging apps
eBanqo uses NLP to understand and act on customers’ requests regardless of how it’s phrased
“We achieved the automated delivery of receipts to customers
and integrated with our CRM to create tickets & intelligently
field questions from customers about our products/services; all
from chat without service agents' involvement.”
Group Head, Solutions Delivery & Support Services
"We wanted to simplify some of our service processes and increase
our client service options. By helping us to leverage WhatsApp,
Facebook and twitter platforms to simplify customer engagement,
eBanqo helped simultaneously deliver on our challenges."
Chief Executive Officer,
“We needed a solution to grant our customers access to
alternative channels to interact with the bank and other entities
of the group. The implementation was straight forward and the
support flexibility is really good.”
"We wanted to unify customer support across social media platforms and also
provide quick response to customers’ complaints. eBanqo solved these challenges
by providing a unified platform that helps our support staff focus on one thing
alone, which is: resolve complaints no matter where they’re coming from."
Technical Project Manager
"eBanqo helped us to offer support to our customers on social media
platforms even outside working hours using a chatbot. They have a
fantastic team that listens and are always ready to help."
Service and Experience Manager,
Grow your business using timely and personalized conversations