Trusted by Companies and their Customers around the World
Create your own ChatGPT with eBanqo’s Dynamic FAQs
Use your business info from websites, single webpages, documents (.docx, .pdf, .txt, etc.), and make it accessible to your customers on various channelsprovide accurate responses. No need to spend weeks creating a knowledge base for and make it accessible to your customers on various channels your customers—get started now and be done in 5mins.
Our Customers Say it best
“We needed a solution to grant our customers access to alternative channels to interact with the bank and other entities of the group. The implementation was straight forward and the support flexibility is really good.”
Executive Director, VBank
Here is what our customer Konga has to say about us
“We achieved the automated delivery of receipts to customers, and integrated with our CRM to create tickets & intelligently field questions from customers about our products/services; all from chat without service agents' involvement.”
Group Head, Solutions Delivery,SystemsSpec
A world where creating and managing FAQs is a breeze
No Coding is Required
Our intuitive platform eliminates the need for coding or writing. Simply select data sources where response to questions can be sourced and watch as your FAQs come to life in just a few minutes.
Always On, Always Available
Free up valuable time and resources that would otherwise be spent on constantly monitoring and responding to customer queries. With dynamic FAQ, you can automate your FAQs to provide immediate, detailed responses 24/7, empowering your support team to focus on strategic growth initiatives while maintaining high customer satisfaction levels.
Efficiency and Growth Combined
Say goodbye to long wait times and multiple back-and-forth, frustrating exchanges. Our platform combines automated responses from the dynamic FAQ and organized ticketing features to ensure that every complex customer request is handled promptly and effectively tracked.
Reduction in Inbound Calls
CSAT improvement in 4 months
Increase in Sales Engagement
Faster responses to enquiries and issues
Frequently Asked Questions
Is there a maximum number of documents?
For the testing platform, a single document (.doc, .csv, .pdf, .ppt, .txt, .xlxs) is required. When the feature is deployed for a client, up to 10 documents can be uploaded
Pricing e.g. how do you price?
Monthly pricing is determined by the number of unique chat customers. When the monthly pricing limit is reached, an extra $0.02 per 1,000 tokens applies. Ask for a quote to get an accurate estimate.
Is eBanqo secure and privacy-compliant?
eBanqo is fully data security and privacy-complaint. The platform is ISO27001:2022 certified
Can eBanqo be integrated with email or SMS services?
The platform offers various integration services to CRMs and Multiple customer touch points.
How do I delete or manage conversations with eBanqo?
All chat conversations are managed with the conversation module of the platform
Can I have the bot behave in a certain way and respond based on my customizations?
Bot personalisation can be done within the settings module of the dynamic FAQs on the eBanqo platform
What is eBanqo Chat?
eBanqo Chat is a Customer-business engagement app to get your questions answered, allows you perform self-service actions & transactions, report issues, track resolution progress, and chat with ALL your favorite businesses.
What can users do with eBanqo Chat?
eBanqo Chat users can ask questions, receive prompt answers, perform self-service actions and transactions, report issues, mark businesses as favorites, and track the progress of their requests as they are resolved.
What can businesses do with eBanqo Chat?
Businesses on eBanqo Chat can connect and stay connected with your customers, resolve their issues, and provide information to their customers 24/7.
Can I chat with more than one business at a time?
eBanqo Chat users can chat with multiple businesses simultaneously
What can I use eBanqo Chat for?
eBanqo Chat is ideal for interacting with various types of businesses, particularly those that you engage with frequently.
On what device can I use eBanqo Chat?
eBanqo Chat is available on both mobile (Android and iOS) and web.
What are business profiles?
There are 3 business profile categories on eBanqo Chat namely Unclaimed, Claimed and Verified businesses.
What does an unclaimed business mean?
A business is unclaimed when the business information has been populated by a 3rd party using information obtained from the internet and other data sources not necessarily associated with the business. eBanqo cannot validate the accuracy and up-to-date nature of the information available in this business profile and chatbot.
What does a claimed business mean?
A business is claimed when the profile and chatbot are managed by an associate or representative of the business. eBanqo has not confirmed the relationship of the associate/ representative with the business, and therefore cannot guarantee the accuracy of the information provided.
How can I claim my business?
To claim your business, head to the profile of your business, click the claim a business button and you’ll be directed to complete a form and submit.
What does a verified business mean?
A business is verified when the profile and chatbot of this "Verified '' business is provided and updated by the business itself, and eBanqo has used its best efforts to verify the authenticity of the business and the relationship between the person who manages the profile/chatbot with the business.
How do I chat a business?
Search for the business you want to chat with, click the business icon and start chat
How do I create a user profile?
To create a user profile, download the eBanqo chat app, Provide your email address, profile photo and name and you are set. You can also include your location and Phone number
How do I create a business profile
To create a business profile visit eBanqo.com, to create a business profile.